Support for our systems involves responsive 24-hour service to answer questions and solve problems quickly. ION's engineers are aware of the critical role our products play and will do all they can to resolve issues promptly and efficiently.
We never want our equipment to fail, but when it does, we will make it right! Our ION Parts Exchange Service quickly responds to calls and replacement parts are sent to your crew ASAP to keep your project on schedule.
If your repair is more complicated, don't trust it with anyone but ION. Our certified repair facilities are the only places that can repair ION equipment without invalidating warranty and calibration. ION's in-house repair teams are dedicated to successfully fixing problems and rapidly returning your equipment to the field.
To respond to your problems quickly, ION has established repair centers around the world - so we are never very far away. The main repair center is located in Stafford, Texas with satellite repair centers in Calgary, Beijing, Moscow and Jebel Ali.
When you need replacement parts for your ION equipment, only ION offers a full range of certified parts and subsystems.
ION's Field Service Staff are renowned for getting your crew operational faster than anyone in the business. ION Field Service offers complete equipment installation and start-up services designed to help crews, anywhere in the world, ramp up and get productive as quickly as possible. ION specialists provide assistance in researching and upgrading older equipment to meet newer, more advanced imaging specifications.
ION equipment is designed to operate in many different environments, and fully trained operators are essential to successful seismic imaging. Better training ensures that operators understand the full potential of the equipment, assuring quicker and more effective response to problems and a better end product for the oil & gas companies. Training maximizes the return on your investment in ION equipment.
Located in Jordan, near a key petroleum-producing region of the world, the center will provide field support and equipment repairs for customers operating in the Middle Eastern Region.
